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Shipping & Returns

At Wolfe FX, we believe in 100% Customer Satisfaction. We strive to make you happy with your purchase and overall Wolfe FX experience.  If the product you received has arrived to you incorrect or otherwise defective, we are more than eager to help you receive the correct item(s).
It is our goal to process and ship orders out within 48 business hours of the order being placed, however orders are not processed over the weekend. Orders placed over the weekend will be processed on the next 2 business days. Our processing hours are Monday-Friday 10:00am-3pm. 

Also, be aware that during the busy season of Halloween (September through October 31st), allow for a slightly longer period of time to process orders due to the heavy volume. 

How to Track Your Order

Tracking Numbers

Once your order has been shipped you will receive an email notification with tracking information.  Also, you can log in to www.wolfefx.com to track the status of your order.  Feel free to contact us at sales@wolfefx.com if you need more information.

Shipping Methods

Wolfe FX offers United States Postal Service Domestic and International Priority and Express Mail Shipping. We are always looking for ways to save you money on shipping, and in many cases we double check alternative shipping options to get you the best price. 

Picking Up Orders


Shipping to a PO Box, APO, AE Box

Post Office Boxes and Military Addresses:
Shipping to APO, AE and Boxes is limited to United States Postal delivery. UPS cannot deliver to PO Boxes.


International Shipping

If you are located in Canada, make sure to check out our store locator for a store near you.  

Unfortunately, at this time we do not ship outside the USA from our website.  

Damaged and Missing Shipments

File a Claim

Wolfe FX’s packing department takes great pride in securely packing your orders to avoid damage during transit. Once the carrier picks up your package we trust they will deliver it in good condition. In the event that your package arrives damaged in transit, if there are missing goods, or if your package does not arrive please contact our customer service department as soon as possible to arrange a replacement package and we will start the investigation of the missing packages. Email our customer service department anytime at sales@wolfefx.com.  Please report damages and missing items within 3 days of receiving your order.  If your item arrived damaged as a result of transit, be sure to save the damaged box for insurance claim purposes with the shipping company. We require photos for all items and original shipping container that arrived damaged, otherwise we cannot file a claim with the shipping company.


Shipping Restrictions

Product Restrictions

Alcohol-based products are limited to ground shipping within the United States. We are unable to ship alcohol-based goods outside of the US.  In the event that we encounter a shipping limitation we will contact you with your options and alternatives.


Important: Due to cosmetic liability restrictions and our dedication to maintain high quality and product safety, we cannot accept returns or exchanges on any opened or used products.

To file a return and/or exchange please call our office at 407-730-9820.
If the return and/or exchange is approved, Wolfe FX will issue you a Shipping Label to use on your package you are returning. All unauthorized returns will NOT be accepted, and will be disposed of at the customer’s expense. In the event of a return or exchange, other than damage in transit, the customer will be responsible for shipping the item back. Once the return is approved and the returned item(s) received, we will credit you the product price charged on your invoice and any applicable sales tax, minus a 20% re-stocking fees.  Please allow 5 business days for the refund to appear after the returned items have been received. We ask that you return your items promptly within 5 days of receiving the Return Label. We will be unable to accept your return after 14 days of receiving your original return request.

Contact Lenses

All contact lenses are being offered by Orion Vision Group through WolfeFX.com. All contact lenses orders will ship directly from Orion Vision Group. Before lenses can ship Orion uses VerifyMyLenses.com to manage prescription verification. All contacts lenses must go through the verification process for USA customers. WolfeFX does not directly sell or stock contact lenses.

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